Responsible gambling

Gambling should be fun, entertaining and kept within the limits you can afford. At Oxibet Casino we care about your wellbeing and want to give you practical tools and clear information so you can make safe, informed choices about play. If gambling stops being enjoyable, we encourage you to use the options below or contact our support team for help — we are here to support you without judgment.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer several account controls that allow you to manage how much and how often you play. These tools are quick to set up and can be changed when you feel confident to do so — except for self-exclusion, which is a longer-term safety option.

Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. These limits help you stick to a budget and cut the chance of chasing losses.
Loss and wager limits: You can limit total losses or the amount you wager over a chosen period to reduce exposure during play.
Session limits and cooling-off: Short breaks can reset momentum. Use temporary time-outs (from 24 hours up to several weeks) to create breathing space.
Self-exclusion: If you need a longer break, self-exclusion blocks access to your account for a set period (six months or longer). During self-exclusion your account will be closed or suspended and you will not be able to re-open it until the period ends.

How to apply these tools: visit your account settings or contact support and we will guide you through the steps. If you decide to reduce or remove limits, most reconfirmation steps are deliberately paced to help you think through the choice.

Session Reminders and Reality Checks

Keeping track of time and spend during a session helps you stay in control. Our optional reminders are unobtrusive prompts you can enable in your account.

Session timers: Receive regular pop-up reminders showing how long you have been playing and a summary of your net wins/losses for that session.
Auto-logout options: Set your account to automatically log out after a chosen inactivity period or at the end of a session.
Custom frequency: Choose how often you receive reminders so they match your personal needs — from brief nudges to more frequent checks.

These features are designed to be practical and respectful; you remain in control of whether they are active.

Links to Support Organizations

If gambling is causing harm, professional help can make a big difference. Below are the types of support available and how they can help.

Helplines and counselling: Free, confidential telephone and online counselling can provide immediate support and practical coping strategies.
Self-help and peer groups: Group programmes and peer support offer lived-experience perspectives and accountability.
Financial advice services: If gambling has affected your finances, independent financial counsellors can assist with budgeting and managing debt.
Local resources: If you live in Canada, consider using provincial helplines and services that specialise in problem gambling and addiction support.

If you’re unsure where to start, contact our support team and we will help you find appropriate local resources and explain the options available in your area.

Differences from Canada-specific standards

Regulatory and support frameworks vary between jurisdictions. If you are in Canada, please note a few important points:

Some provincial regulators offer integrated, province-wide self-exclusion registries and dedicated regulated gambling platforms. Our internal tools provide similar protections but do not connect to provincial exclusion databases.
If you prefer the protections of a provincially regulated service, you can check local government or provincial gambling authority guidance to compare options before you register.
We maintain responsible gambling features aligned with international best practice, but province-specific resources and helplines may offer additional tailored help — we encourage using both our tools and local services together.

Recognising the Signs of Problem Gambling

It can be hard to notice when play becomes harmful. Watch for these common warning signs and consider taking action if several apply to you or someone you care about.

Spending more time or money than intended, or needing to increase stakes to feel the same excitement.
Borrowing money, missing bills or risking essentials to continue gambling.
Feeling anxious, irritable or restless when trying to stop or cut down.
Neglecting work, study, relationships or hobbies because of gambling.
Using gambling to escape problems, stress or difficult emotions.

If you recognise these signs, consider using deposit limits, time-outs, or self-exclusion, and contact support for a confidential conversation about next steps.

How to Get Immediate Help

If you feel you are at risk of harm now, take one or more of the following steps immediately:

Use the account time-out or self-exclusion options in your profile to block access quickly.
Contact our support team and tell them you need immediate help; we will act promptly and confidentially.
Reach out to a local helpline or emergency service if you are in danger or considering self-harm.
Ask a trusted friend or family member to help you secure your devices and accounts, and to support you in limiting access to funds.

Support for Family and Friends

Supporting someone who is struggling with gambling can be challenging. Here are practical ways to help while respecting boundaries:

Approach the conversation with care and without blame; express concern and focus on specific behaviours you have observed.
Encourage use of deposit limits, time-outs or self-exclusion, and offer to assist with setting them up if the person agrees.
Seek guidance from counselling services that offer family support, and consider financial counselling if money issues are present.
Protect shared finances by closing joint cards or accounts if necessary, and consider separating household finances until the situation stabilises.

Account Verification and Privacy

We may ask for identity documents to verify age and to protect you and other players. Verification is standard and helps prevent underage play, fraud and unauthorised access.

Typical documents include a photo ID and proof of address. These are handled confidentially and stored securely.
If you request self-exclusion or other protective measures, we process those requests promptly and respect your privacy.
If you have concerns about privacy or need help submitting documents, contact our support team for a guided and secure process.

Safe Play with Cryptocurrency and Payments

If you use crypto or multiple payment methods, keep safety and budgeting front-of-mind:

Treat cryptocurrency like cash: volatility can change your buying power quickly, so set limits and avoid chasing losses after price swings.
Separate gambling funds from everyday money by using distinct wallets or accounts for deposits.
Record transactions and set deposit caps in your account to prevent unplanned spending.

Practical Tips for Mindful Play

Simple routines help keep play enjoyable and responsible.

Decide a fixed budget and time before you start playing, and stick to both.
Never gamble with money meant for essentials like rent, bills or food.
Take regular breaks and use session reminders to avoid long, uninterrupted play.
Avoid gambling when feeling upset, stressed or under the influence of alcohol or substances.
If a win occurs, consider withdrawing a portion rather than reinvesting it all.

How We Can Help

Our team is available to support you with account controls, confidential conversations and guidance to appropriate local services. We will not judge — our priority is your safety and wellbeing.

Contact support to set or change limits, activate time-outs or request self-exclusion.
If you need referral to counselling or financial advice, we can suggest options suitable for your area.
For urgent safety concerns, please contact emergency services or your local crisis helpline immediately.

Remember: choosing to take a break or seek support is a sign of strength. We are here to support you every step of the way.