Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us when using Oxibet Casino services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies when you visit our website, create an account, use our services, or contact our support team.

Information We Collect

We collect information necessary to provide and improve our services, to meet regulatory requirements, and to keep accounts secure. The categories below describe the types of information we may collect.

Account and identity information: name, email address, username, password, date of birth, and other details you provide when you register or update your profile.
Verification documents: copies or images of identity documents and proof of address as required to verify identity and comply with legal obligations.
Usage and technical data: IP address, device and browser information, operating system, game and feature usage, session times, and error reports.
Communications: correspondence with our support team, feedback, and any information you include in messages to us.
Preferences: language, marketing preferences, and settings you choose in your account.
Cookies and tracking data: information collected through cookies, web beacons, and similar technologies to operate the site and analyse visits.

How We Use Your Information

We use your information for clear, specific purposes. These uses include:

Creating and managing your account and verifying your identity where required.
Delivering the services you request, maintaining account access, and personalising your experience.
Providing customer support and responding to your questions or complaints.
Ensuring security, detecting and preventing fraud, abuse, or other improper activities.
Meeting legal, regulatory, and compliance obligations.
Improving our products, services, and website through analytics and testing.
Communicating about service updates, changes to policy, and, where you consent, marketing offers.

Legal Bases for Processing (for EU/EEA users)

When you are in the European Economic Area, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: to provide the services you request and manage your account.
Legal obligation: to comply with applicable laws and regulatory requirements.
Consent: where you have given clear permission for specific processing activities, such as marketing communications or cookies not strictly necessary for service delivery.
Legitimate interests: for purposes such as improving our service, security, and preventing fraud, balanced against your rights and expectations.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences, and analyse how the site is used. Cookies help keep your session secure and improve performance.

You can manage cookie preferences through your browser or device settings and, where applicable, through cookie controls presented when you first visit the site. Disabling some cookies may affect functionality or your experience.

Sharing and Disclosure of Information

We share personal information only as necessary and with safeguards:

Service providers: third parties that help us operate the website, provide software and hosting, provide customer support, and perform analytics. These partners process data on our behalf under contract.
Legal and regulatory authorities: where required by law, to comply with legal obligations, or to respond to lawful requests.
Security and fraud prevention: when necessary to detect, prevent, or investigate fraud, security breaches, or other harmful activity.
Business transfers: in the event of a merger, sale, or other business transaction, personal data may be transferred as part of that transaction subject to confidentiality protections.

International Transfers

Your information may be processed in countries other than where you live. When we transfer data across borders, we use appropriate safeguards such as contractual protections or other mechanisms required by applicable data protection law to protect your information.

Data Security

We apply a range of technical and organisational measures to protect personal data. These measures include access controls, encryption for data in transit and where appropriate at rest, monitoring, and security testing. We limit access to personal information to those employees and service providers who need it to perform their roles.

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When information is no longer needed, we securely delete or anonymise it.

Your Rights

You have rights regarding your personal data. These may include the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal and contractual restrictions.
Object to or restrict certain processing activities, including profiling based on legitimate interests.
Withdraw consent where processing is based on consent.
Receive a copy of your personal data in a structured, commonly used format where applicable (data portability).

To exercise these rights, contact us at the address below. We may need to verify your identity before acting on a request. Where applicable, you also have the right to lodge a complaint with a supervisory authority.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from persons under the age required in their jurisdiction. If we become aware we have collected personal data from a minor without appropriate verification or consent, we will take steps to delete it.

Support, Account and Site Features

We may use the information you provide during registration and in your account to manage access, authenticate logins, and provide support. We collect certain technical and usage information to make our site work well on mobile and desktop devices and to improve reliability and performance.

Where we offer identity verification or similar checks, we process the information you submit for the purpose of confirming your identity and meeting compliance requirements. We keep this information secure and limit access to authorised personnel and processors.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the website or by other means where appropriate. Please review this page regularly for the latest information on our privacy practices.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]